Effective Date: 7.15.25

We strive to provide a valuable experience for every Firefly user. This Refund Policy outlines when you may be eligible for a refund.

1. SUBSCRIPTION FEES

Monthly and annual membership fees are non-refundable once billed. You may cancel your subscription at any time to prevent future charges.

2. COURSE PURCHASES

Individual course purchases made through the Firefly platform are subject to the refund terms set by the course instructor. If no instructor-specific policy is listed, the default is:

• Refunds available within 7 days of purchase

   

• Only if less than 25% of course content has been accessed

   

• Refund requests must be submitted via [support@fireflyedu.org]

   

3. INSTRUCTOR SERVICES

Firefly is not responsible for instructor-led services (e.g., live tutoring, private coaching). Refunds for these services must be arranged directly with the instructor.

4. TECHNICAL ISSUES

If you experience platform malfunctions that prevent access to paid content, please contact support. We will make reasonable efforts to resolve the issue or provide a credit or refund where appropriate.

5. TOKEN-BASED REWARDS

FFED tokens earned on the platform are not redeemable for cash, refunds, or exchange and carry no financial value outside of the Firefly ecosystem.

6. CHANGES TO POLICY

We reserve the right to modify this Refund Policy at any time. Updates will be posted to our website.